My hospital is a progressive web app (PWA) for internal use at Hospital Aleman that manages patient transfers within the hospital.


At Hospital Aleman, there is a need to improve the way of notifying and assigning patient transfers to the orderlies, to be able to identify hospitalized patients, and to make business decisions.


Hospital Aleman implemented a communication system using smartphones with a Mobile APP for orderlies and a Stretcher Central that assigns transfers.

From Stretcher Central it will be possible to assign transfers, create new transfer orders, and follow the status and location of the patient in real-time. To facilitate the user’s work, the orders are displayed in different colors.

To effectively manage the transfer, the orderlies from the application scan QR codes located on the patient's wristband and place signs to confirm the information. In this way, the stretcher-bearers' Central Control Center knows in real-time the status of the transfer.

The implementation of this patient transfer management system at Hospital Aleman contributes to improving the quality of the stretcher-bearers’ work, increasing productivity, and streamlining the management of the hospital’s resources.


To detect business needs, we held multidisciplinary meetings with the people of Hospital Aleman, following agile methodologies of project management and software development.

We defined a Product Vision Board based on the need to improve the traceability of transfers and the time metrics of the orderlies. We promoted a project to develop a mobile application with a Central to manage the transfers of the stretcher-bearers.

Then we created a User Story Mapping to specify the functionalities that both the application and the Central had to have at the level of epics and user stories.

To start designing the platform, we began by surveying users. Implementing UX allowed us to know the problems of the orderlies in their daily work and based on that we designed a useful and efficient application, which integrates both the management of the orderlies and the needs of the business. For this we applied the following techniques:


We researched indirect competitor platforms related to transfer management to understand how we could display the information that orderlies need to perform a transfer.


We observed the stretcher-bearers in their work context with user experience design methodologies, we made a list of all the tasks they perform, and based on that we generated the mockups, which were modified iteratively until we reached the final version.


We conducted personal interviews and asked the orderlies questions to learn about their needs and daily work dynamics.

Target User

We defined three profiles that were going to be involved in the management of this platform: the stretcher-bearer, an operator for the control center, and the requestor.

User Flows

We represented how the stretcher-bearers were going to use our product and all the possible paths for them to perform those interactions.

Medium fidelity


We focused on the main functionalities of the app as well as the stretcher room, without emphasizing a specific style guide, to validate our ideas before moving on to the final design.



Once the first version of the App was installed, we carried out usability tests with the orderlies to validate the functionality with them and to be able to carry out pilot tests.

High fidelity


We developed the final product, both the app and the stretcher-bearer center. For this, we used the Sketch design tool and generated the prototype in Invision.